Depending on
the location, there is usually some process to describe the customer need and confirm a feasible design
solution from both the local utility company and the customer.
Defines what the utility is being formally asked to do, preventing scope creep and misaligned expectations.
Prepares the structured information package the utility needs to work efficiently and avoid repeated clarifications.
Clarifies who does what across client, utility, designers and contractors during the early engagement.
Sets agreed timelines for key deliverables and reviews to tie utility work into the project programme.
Structures the financial side of the engagement, including study fees, payment triggers and what is included.
Ensures that engagement steps align with internal decision gates and sign-off processes.
Provides a controlled mechanism to adjust scope, timelines or assumptions during the engagement, and to close it formally.
